Introduction
Brandmage LLC (“Brandmage”, “we”, “us”, or “our”) is committed to handling your personal information with care and transparency. This Privacy Policy describes the types of information we collect when you visit thebrandmage.com or app.thebrandmage.com, how we use and protect that information, and the rights you have over your own data.
We operate out of Sarasota, FL, and serve clients across the United States. By using any part of our website or platform, you acknowledge that you have read and understood this policy. If you have questions or concerns, we encourage you to reach out directly — we are a small team and we take these matters seriously.
Short version: We collect only what we need to run our business and serve you well. We do not sell your data. We will always be upfront about what we collect and why.
Information We Collect
We collect information in a few different ways, depending on how you interact with us:
- Contact information. When you fill out a contact form, request a proposal, or sign up for an account, we collect your name, email address, phone number, and any details you choose to include. This is information you provide voluntarily.
- Usage data. We use analytics tools to understand how visitors use our website — including which pages are viewed, how long visitors stay, and what devices or browsers they use. This data is aggregated and does not personally identify you.
- Business information. Clients using our platform may provide details about their business, target markets, competitors, and website URLs. This information is used solely to deliver the services we have agreed upon.
- Payment information. We use third-party payment processors to handle billing. We do not store, transmit, or have access to your full credit card number or banking details. Our payment processors maintain their own privacy and security standards.
How We Use Your Information
We use the information we collect for specific, legitimate business purposes. We do not use your data in ways that are inconsistent with those purposes.
- To respond to your inquiries, process requests, and deliver the services you have engaged us for.
- To send transactional communications such as invoices, project updates, and service notifications.
- To send marketing communications, newsletters, or product announcements — only when you have given us permission to do so, and always with an easy way to opt out.
- To improve our website, identify technical issues, and understand how our audience uses our platform.
- To comply with applicable laws, respond to legal requests, or enforce our Terms of Service.
Data Sharing
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Full stop.
We may share data in the following limited circumstances:
- Service providers. We work with trusted third-party vendors for web hosting, email delivery, analytics, and payment processing. These vendors access data only as necessary to perform their services for us and are bound by confidentiality obligations.
- HubSpot CRM. We use HubSpot to manage client relationships and track communication history. Contact information you provide may be stored in HubSpot in accordance with their privacy policy.
- Legal requirements. We may disclose information if required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
Data Retention
We keep your personal information for as long as is necessary to fulfill the purposes described in this policy, or as required by law. In practice, this means:
- Active client data is retained for the duration of the business relationship and a reasonable period afterward to handle any follow-up, disputes, or legal obligations.
- Contact form submissions and inquiry data are generally retained for up to 3 years after the end of a business relationship.
- Analytics data is retained in aggregated, anonymized form and does not have a strict deletion timeline.
- You may request deletion of your personal data at any time by contacting us directly.
Your Rights
Regardless of where you are located, you have rights over the personal data we hold about you. We will honor these requests promptly and without unnecessary friction.
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct any information that is inaccurate or out of date.
Deletion
Request that we delete your personal data, subject to legal retention requirements.
Opt-Out
Unsubscribe from marketing communications at any time using the link in any email we send.
Data Portability
Request your data in a portable format where technically feasible.
Complaints
File a complaint with a relevant data protection authority if you believe your rights have been violated.
Contact Us
If you have questions about this Privacy Policy, want to exercise any of your rights, or have concerns about how your data is being handled, please reach out to us directly. We are a real team and we read every message.